If the products ordered weigh in excess of 8 kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or we will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges).
You may cancel your order by contacting our customer service department be email to firstname.lastname@example.org within 5 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
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