Terms & Conditions

 

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

 

Access

 

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

 

Amendments

 

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

 

Copyright & Intellectual Property

 

The contents of foodinthecity.com website are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise copy, reproduce, republish, download, post, store (including in any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of the Site's material without the written consent of Jay&Be Ltd.

 

Delivery

 

We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note that you can specify a different delivery address to the registered address. A maximum of five delivery addresses can be updated on the system. However the method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.

 

Description of Products

 

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes, which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.

 

General

 

The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

 

Order Cancellation

 

If the products ordered weigh in excess of 8 kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or we will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges).

You may cancel your order by contacting our customer service department be email to customerservices@foodinthecity.com within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.

 

Payment

 

The price of the products will be the price quoted on the website at the time we accept your order. The price includes any applicable Value Added Tax (VAT) and the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility is provided by Sage Pay and operates on a secure network with an SSL certificate.

 

 

Credit Card Payments will be pre-authorised during the check-out procedure but the amount will not be charged until the complete order is ready to be dispatched. If items are unavailable for any reason the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment.

 

Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment

 

 

Product by Internet

 

You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us. By placing an order you agree to accept our terms and conditions.

 

 

Promotional Orders

 

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

 

Registration & Password

 

You must ensure that the personal information you provide when registering on foodinthecity.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on foodinthecity.com or by contacting our customer service team by email to customerservices@foodinthecity.com.

 

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team by email customerservices@foodinthecity.com. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

 

Satisfaction Guarantee

 

If you are not completely satisfied with any of the products that you have purchased from foodinthecity.com you must return the item(s) complete and undamaged packaging.  (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Foodinthecity will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Foodinthecity will replace any items damaged upon delivery but may request that the damaged items be returned to us before issuing the replacement. You must inform us within 7 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

 

Foodinthecity welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in writing to customerservices@foodinthecity.com.

 

Security & Privacy

 

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party.

 

Trade Enquiries

 

For trade enquiries regarding any of our products, please contact our Sales team by email to sales@foodinthecity.com

 

Copyright © 2010 Jay&Be Ltd

 

 


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